RMA Process: Returns, Exchanges, and Replacements

This article explains when and how to request an RMA.

RMA Form: https://www.rearviewsafety.com/rma

When to request an RMA Link

A defective item has been confirmed through troubleshooting
You received the wrong item
You want to return or exchange an item
You want to return or replace a product

What you need to submit the form

Order number
Photo of the defective or incorrect item
Proof of purchase

Once the form is submitted and reviewed by the team, a customer service representative will send an RMA number via email to reference when shipping the item back.

Return Window and Eligibility

Customers may return items within 30 days of receipt for a refund or exchange
Refunds are issued in the original payment form
Credit card refunds appear within 3-5 business days
Check refunds are issued 10 business days after the date of purchase
Shipping fees are not refunded
Warranty replacements are covered for 1 year from purchase

Extended Warranty: RVS offers a 1-year extended warranty for $33.98:

https://www.rearviewsafety.com/1-year-extended-warranty-single-product.html

RMA Types

Standard RMA

The customer ships the item back to RVS. Once received, RVS processes one of the following based on the customer's request:

Refund: Issued once the item is received, minus shipping fees
Exchange: Customer receives a different item; price differences are processed at this time
Replacement: Customer receives the same item as a warranty replacement

Advanced RMA

RVS ships the replacement or exchange item to the customer before receiving the original. A credit card is collected upfront and refunded once the original item is received back.

Advanced RMA applies to defective items, incorrect items received, and items the customer wants to exchange.

Return Conditions

A return may be refused or subject to a restocking fee of up to 20% if the following conditions are not met:

Item must be in original packaging with all accessories included
Use a separate shipping box -- do not write on the original packaging
Cut or damaged cables void the warranty
Damage from poor packaging or during transit voids the warranty
Include the invoice and reason for return; specify defects if applicable
The item must be shipped within two weeks of receiving the RMA number

Return Process Summary

Determine that an RMA is needed based on troubleshooting
Complete the RMA form: https://www.rearviewsafety.com/rma
You will need the original order number, a photo of the item, and proof of purchase
Once the form is submitted and reviewed, the team will reach out and provide an RMA number
Write the RMA number on the outer box and ship via insured ground service with tracking to:

Rear View Safety Inc.

RMA # Number

1797 Atlantic Ave

Brooklyn, NY 11233

Return shipping is the customer's responsibility; RVS is not responsible for lost or damaged packages

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